COMMON
QUERIES
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept all major credit/debit card brands (Visa, Mastercard, American Express, Apple Pay, PayPal), etc. This is all processed through WIX payments. If you would like to pay with an alternative payment method, please use the Contact page to send us an email.
WHAT IS YOUR RETURN POLICY?
Every piece is made to order, by hand, in our Nashville studio, so we are unable to accept returns or exchanges.
Orders may be canceled for a full refund within 48 hours of purchase — before your materials are cut. After 48 hours, production has begun and orders can no longer be canceled or refunded.
If your piece arrives damaged, please contact us within 10 business days of delivery at info@eebrownleatherworks.com with photographs of the piece and its packaging. Once we've assessed the damage, we'll arrange a repair or replacement and do everything we can to make it right.
This policy does not affect your rights under our limited warranty.
WHAT IS YOUR SHIPPING POLICY?
How much is shipping?
Shipping is included on all United States orders. The Colonna floor lamp, the TuscaLume lampshade, and available artwork all ship free within the US. International rates, VAT, duties, and taxes are calculated and billed separately after purchase.
When will my order ship?
Each piece is made to order in our Nashville studio.
- The Colonna floor lamp has a production lead time of 3–6 weeks before it leaves the studio.
- The TuscaLume lampshade ships within 3–4 weeks of purchase.
Available artwork is ready to ship and is dispatched within 1–2 weeks of purchase.
We'll email you when your order is finished and on its way.
When will I receive my order?
For the Colonna, plan on 3–6 weeks for production plus 10–14 days for freight transit once it ships — roughly 4–8 weeks from order to delivery.
The TuscaLume ships within 3–4 weeks of purchase via standard carrier, arriving a few business days after dispatch.
Available artwork ships within 1–2 weeks of purchase via standard carrier or freight carrier if oversized.
If you need a piece by a specific date, reach out before ordering and we'll do our best to accommodate.
How is the Colonna delivered?
The Colonna ships fully insured via freight carrier from our studio. Freight delivery is made as close to your door as possible, or into a garage where available; it does not include inside delivery, unpacking, or removal of packing materials. For white-glove service, contact us before purchase for a quote. For residential addresses, please use your tracking number to follow delivery updates.
How are the TuscaLume and artwork delivered?
The TuscaLume lampshade ships fully insured via standard parcel carrier with tracking. Available artwork also ships fully insured via standard carrier with tracking, unless the piece is oversized, in which case it ships via freight carrier.
Do you offer local delivery?
Yes. If you're within 45 miles of Nashville, you can select Local Delivery for a small fee at checkout.
International orders
We ship worldwide. International shipping rates, VAT, duties, and taxes are calculated and billed after purchase. Contact us for a quote if your destination isn't available at checkout.
Inspecting your order
Please inspect your piece within 10 business days of delivery. In the event of transit damage, contact us within that window with photographs of the item and its packaging so we can arrange a replacement.
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WHAT MATERIALS DO YOU WORK WITH?
Each piece is made with 100% real leather, paired with materials chosen to suit its form.
Our wall and framed work is built on a platform base of staple-backed canvas, canvas panel, or wood panel.
The TuscaLume lampshade combines full-grain English bridle leather with a metal frame.
The Colonna floor lamp pairs full-grain Hermann Oak English bridle leather with a solid hardwood frame, available in walnut, white oak, or ebonized ash.
WHAT FRAMING OPTIONS DO YOU OFFER?
Each piece is custom framed and installed with the appropriate hanging hardware. We work with a local framer to provide high quality frames that will last. If you prefer a different frame, please let us know and we can have it removed or reframed to your liking at an additional cost.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we ship all over the world. Due to various shipping restraints and restrictions, shipping fees cannot be estimated during checkout. If you are an international buyer, we will send you a separate invoice for these fees prior to shipment.
E.E. Brown Leatherworks, LLC is not responsible for taxes and duties in your local country. Any additional taxes and fees are your sole responsibility.